Privacy Policy

Oz2Win Online Casino – Privacy Policy

Last Updated: 2024

1. Introduction and Scope

Oz2Win is an online casino and iGaming platform operated under a licence issued by the Government of Curaçao. This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal data belonging to all users who access, register with, or otherwise interact with the Oz2Win platform, including its website, mobile applications, and any associated digital services. By accessing or using the Oz2Win platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy in full. This policy applies to all current and former registered users, prospective users who have submitted enquiries, and visitors to our digital platforms regardless of whether they have completed the registration process.

Oz2Win is committed to protecting the privacy and personal data of all individuals who engage with our services. We recognise the importance of transparency in how personal data is handled and are dedicated to complying with applicable data protection legislation, gambling regulatory requirements, and international standards for data security. This Privacy Policy has been drafted in accordance with the obligations imposed by our Curaçao gaming licence and is informed by recognised data protection principles including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and accountability.

2. Data Controller Information

Oz2Win operates as the data controller in respect of all personal data collected through its platform and services. As the data controller, Oz2Win determines the purposes and means of processing personal data and is responsible for ensuring that such processing is conducted in compliance with applicable legal requirements. Users who wish to exercise their rights in relation to their personal data, submit a complaint, or seek further information about data processing practices may contact Oz2Win through the official communication channels provided on the platform’s contact page.

3. Categories of Personal Data Collected

Oz2Win collects a range of personal data in order to provide its iGaming services effectively, comply with regulatory obligations, and maintain the integrity and security of its platform. The categories of personal data collected include, but are not limited to, the following:

• Registration data, including full legal name, date of birth, residential address, email address, telephone number, and username
• Government-issued identification documents such as passports, national identity cards, and driving licences submitted for identity verification purposes
• Payment and financial information including bank account details, credit and debit card information, e-wallet account identifiers, and transaction histories
• Source of funds documentation and financial statements required for anti-money laundering compliance
• Technical data including IP addresses, device identifiers, browser type and version, operating system information, session duration, and clickstream data
• Cookie data and tracking information collected through the use of cookies and similar tracking technologies on the platform
• Correspondence records including support tickets, live chat transcripts, and email communications
• Responsible gambling information including self-exclusion requests, deposit limits, and any disclosures made voluntarily by users regarding gambling behaviour
• Geolocation data to the extent necessary for regulatory compliance and access restriction purposes

4. Purposes of Data Processing

Oz2Win processes personal data for a range of specific, explicit, and legitimate purposes. The legal bases for processing vary depending on the purpose and include the performance of a contract, compliance with a legal obligation, legitimate interests, and in certain cases, the consent of the data subject.

The primary purposes for which personal data is processed include the following:

• Account creation, management, and maintenance, including verification of user identity and eligibility to use the platform
• Processing of deposits, withdrawals, and other financial transactions in connection with casino services
• Know Your Customer procedures required under anti-money laundering regulations and the terms of our Curaçao gaming licence
• Anti-money laundering compliance, including the monitoring of transactions for suspicious activity and the filing of reports with competent authorities where required
• Fraud prevention and detection, including the identification of unauthorised account access, bonus abuse, and collusion
• Customer support and the resolution of disputes, complaints, and technical issues
• Marketing communications, including promotional offers, newsletters, and personalised recommendations, where the user has provided consent or where legitimate interests apply
• Responsible gambling monitoring, including the identification of problem gambling behaviour and the implementation of protective measures
• Platform analytics and performance optimisation, including the analysis of user behaviour to improve user experience and platform functionality
• Compliance with applicable laws, regulations, court orders, and requests from competent regulatory and law enforcement authorities
• Internal record-keeping and audit functions required by the terms of our gaming licence

5. Know Your Customer and Anti-Money Laundering Obligations

As a licensed iGaming operator, Oz2Win is subject to strict Know Your Customer and anti-money laundering obligations. These obligations require us to verify the identity of all registered users before allowing withdrawals and in certain circumstances before allowing gameplay. Users are required to submit documentation confirming their identity, address, and source of funds when requested. Failure to provide the requested documentation may result in the suspension of account access or the withholding of withdrawal requests pending satisfactory completion of verification procedures.

Oz2Win employs third-party identity verification partners to assist in the processing of KYC documentation. All such partners are contractually required to handle personal data in accordance with applicable data protection standards and are prohibited from using personal data for any purpose other than the provision of verification services to Oz2Win.

Transaction monitoring is conducted on an ongoing basis to detect patterns of activity that may indicate money laundering, terrorist financing, or other financial crimes. Where suspicious activity is identified, Oz2Win is legally obligated to report such activity to the relevant authorities and may be required to freeze account access pending investigation. In such circumstances, Oz2Win may be legally prohibited from informing the affected user of the existence of a report or investigation.

6. Data Sharing and Disclosure

Oz2Win does not sell personal data to third parties. However, personal data may be shared with third parties in the following circumstances:

• Payment service providers and financial institutions engaged to process deposits and withdrawals on behalf of users
• Identity verification and KYC service providers engaged to conduct document verification and background checks
• Anti-fraud and risk management service providers engaged to assist in the detection and prevention of fraudulent activity
• Regulatory authorities, including the Curaçao Gaming Control Board, and any other competent authority with jurisdiction over Oz2Win’s operations
• Law enforcement agencies and government bodies where disclosure is required by applicable law, court order, or regulatory direction
• Legal advisers, auditors, and professional consultants engaged in connection with legal proceedings or compliance reviews
• Technology service providers, including cloud hosting providers and platform infrastructure partners, who process data on behalf of Oz2Win under appropriate data processing agreements

All third parties with whom personal data is shared are required to implement appropriate technical and organisational measures to protect personal data and are prohibited from using personal data for purposes other than those specified in their agreements with Oz2Win.

7. Data Retention

Oz2Win retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. In accordance with anti-money laundering requirements, transaction records and identity verification documents are retained for a minimum period of five years following the termination of the customer relationship. Technical logs and session data may be retained for shorter periods as determined by operational requirements and applicable regulations. Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with established data disposal procedures.

8. User Rights

Users of the Oz2Win platform have the following rights in relation to their personal data, subject to applicable legal limitations:

• The right to access personal data held by Oz2Win and to receive a copy of such data in a structured, commonly used format
• The right to request the correction of inaccurate or incomplete personal data
• The right to request the deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations
• The right to restrict the processing of personal data in certain circumstances, including where the accuracy of the data is contested
• The right to object to the processing of personal data where such processing is based on legitimate interests
• The right to withdraw consent to data processing where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal
• The right to lodge a complaint with a competent supervisory authority if you believe that your personal data has been processed in violation of applicable data protection law

To exercise any of the above rights, users should submit a written request through the official communication channels provided on the Oz2Win platform. Oz2Win will respond to all valid requests within a reasonable timeframe and in accordance with applicable legal requirements.

9. Cookie Policy

9.1 What Are Cookies

Cookies are small text files placed on a user’s device by a website or application for the purpose of storing information about the user’s interaction with that platform. Oz2Win uses cookies and similar tracking technologies to enhance platform functionality, analyse user behaviour, and support marketing activities.

9.2 Types of Cookies Used

• Essential cookies, which are strictly necessary for the operation of the platform, including session management, user authentication, and security functions. These cookies cannot be disabled without impairing the functionality of the platform.
• Analytical and performance cookies, which are used to collect information about how users interact with the platform, including pages visited, time spent on the platform, and error messages encountered. This data is used to improve platform performance and user experience.
• Functional cookies, which enable the platform to remember user preferences and settings, including language selection and display preferences.
• Marketing and targeting cookies, which are used to deliver personalised promotional content and to track the effectiveness of marketing campaigns. These cookies may be placed by Oz2Win or by third-party advertising partners.

9.3 Cookie Management

Users may manage their cookie preferences through the cookie consent tool provided on the platform or through their browser settings. Please note that disabling essential cookies may affect the functionality of the platform and may prevent access to certain features. Users who wish to opt out of analytical or marketing cookies may do so at any time without affecting their ability to use the core services of the platform.

10. Data Security

Oz2Win implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include encryption of data in transit and at rest, access controls and authentication protocols, regular security assessments, and staff training on data protection obligations. While Oz2Win takes all reasonable steps to protect personal data, no method of transmission over the internet or electronic storage is entirely secure, and Oz2Win cannot guarantee absolute security.

11. International Data Transfers

In the course of providing its services, Oz2Win may transfer personal data to recipients located outside the jurisdiction in which the data was collected. Where such transfers occur, Oz2Win ensures that appropriate safeguards are in place to protect the personal data transferred, including the use of contractual clauses that impose data protection obligations on the recipient. Users who require further information about the safeguards applicable to international data transfers may contact Oz2Win through the official communication channels provided on the platform.

12. Responsible Gambling and Data Processing

Oz2Win is committed to promoting responsible gambling and takes seriously its obligations in this regard. Personal data may be processed for the purpose of identifying users who may be at risk of problem gambling behaviour and implementing protective measures such as deposit limits, time limits, and self-exclusion. Information provided by users in connection with responsible gambling tools is treated with strict confidentiality and is used solely for the purpose of protecting user welfare and complying with responsible gambling obligations under our gaming licence.

13. Amendments to This Privacy Policy

Oz2Win reserves the right to amend this Privacy Policy at any time in order to reflect changes in applicable law, regulatory requirements, or business practices. Users will be notified of material changes to this policy through the platform or by email. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. Users are encouraged to review this policy periodically to remain informed of how their personal data is being processed.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to the jurisdiction in which Oz2Win holds its gaming licence. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts or regulatory bodies as determined by applicable law.